Q: How quickly do you ship? 
A: We ship everything within 14-21 days (or earlier) unless otherwise stated.

Q: Where are you located?
A: We're in Neptune, NJ, USA.

Q: Are your products safe for my animal?
A: Yes! Everything we make is safe.

Q: What kind of wood do you use?
A: We use Natural Kiln Dried Pine.

Q: If you use glue is it non-toxic?
A: Yes, any glue used is 100% non-toxic wood glue.

Q: Is everything we need shipped with my items?
A: Yes, we install hanger bolts, wingnuts and washers to your items to be ready to use out of the box!

Q: If I dont see something that I was interested in, can you make it?
A: Yes we can! Please send us an email at chinsurfers@gmail.com and we will be happy to customize an order for you.